Terms & Condition

Terms & Conditions

Welcome to Turnkey Holidays. These Terms & Conditions govern your use of our website, travel services, holiday packages, bookings and related services.

By accessing our website or using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

Turnkey Holidays provides travel-related services including, but not limited to:

• Domestic and international holiday packages
• Group tours and customized holidays
• Flight and hotel bookings
• Visa assistance
• Transportation and transfers
• Sightseeing and activities
• Travel insurance assistance
• Cruise and other travel-related services

The availability, inclusions, pricing and terms of each service may vary depending on the destination, travel dates, supplier and package selected.

1. Booking and Confirmation

A booking request is considered confirmed only after:

• Required traveller information and documents have been provided
• The applicable booking amount or advance payment has been received
• Availability has been confirmed by the relevant service provider
• Turnkey Holidays has issued a booking confirmation or other written confirmation

Submitting an enquiry or completing a booking request does not automatically guarantee availability or confirmation.

Prices and availability may change until the booking is confirmed.

1. Pricing and Payments

All prices displayed or quoted by Turnkey Holidays are subject to availability and may change before confirmation.

Depending on the package or service, the quoted price may include:

• Accommodation
• Flights
• Transfers
• Meals
• Sightseeing
• Activities
• Visa assistance
• Other inclusions specifically mentioned in the itinerary or quotation

Any services not specifically mentioned as included will be considered excluded.

Customers are responsible for making payments according to the payment schedule communicated at the time of booking.

Failure to make payments within the specified timeline may result in cancellation of the booking and applicable cancellation charges.

1. Travel Documents and Customer Responsibility

Customers are responsible for providing accurate and valid information and documents required for their travel arrangements.

This may include:

• Passport
• Visa documents
• Identification documents
• Photographs
• Travel insurance documents
• Other documents required by airlines, hotels, immigration authorities or destination countries

Customers must ensure that their passport and other travel documents meet the requirements of the destination.

Turnkey Holidays will not be responsible for problems arising from incorrect, incomplete, expired or inaccurate information provided by the customer.

1. Visa Assistance

Turnkey Holidays may assist customers with visa applications and documentation where applicable.

However, visa approval is solely at the discretion of the relevant embassy, consulate, immigration authority or government department.

Turnkey Holidays does not guarantee visa approval or the processing time of any visa application.

Visa fees, service charges and other applicable charges may be non-refundable once the application has been submitted or processing has commenced.

1. Flight Bookings

Flight schedules, fares, baggage allowances, seat availability and other airline-related conditions are controlled by the respective airline.

Airlines may change flight timings, routes, aircraft, baggage policies or other conditions without prior notice.

Turnkey Holidays will assist customers with available options where possible but will not be responsible for changes, delays, cancellations, missed connections or other issues caused by airlines.

Customers are responsible for complying with airline check-in and boarding requirements.

1. Hotel Accommodation

Hotel rooms are subject to availability and confirmation by the respective hotel or accommodation provider.

Room categories, facilities, meal plans, check-in/check-out times and other services will be as specified in the confirmed booking.

Hotels may change room allocations or facilities due to operational circumstances.

Any additional expenses incurred at the hotel, including room service, minibar, additional meals, damages, upgrades or other personal expenses, shall be borne by the customer unless specifically included in the package.

1. Transportation, Sightseeing and Activities

Transportation, sightseeing and activities included in a package are subject to availability and the terms of the respective service providers.

Schedules, routes and activities may be modified due to weather conditions, operational requirements, local restrictions, safety concerns or circumstances beyond our control.

Alternative arrangements may be offered where reasonably possible.

1. Cancellation and Refunds

Cancellation and refund terms vary depending on the airline, hotel, tour operator, visa provider, activity provider and other suppliers involved in the booking.

Customers will be informed of the applicable cancellation terms at the time of booking or as part of the quotation or booking confirmation.

Cancellation requests must be made through the appropriate communication channel specified by Turnkey Holidays.

Any applicable cancellation charges, supplier penalties, administrative fees, non-refundable amounts or other deductions will be communicated to the customer.

Refund processing timelines may depend on the respective service providers and payment channels.

1. Changes to Bookings

Requests to change travel dates, passenger details, flights, hotels, room categories or other services are subject to availability and applicable charges.

Any additional cost resulting from a requested change will be payable by the customer.

Certain bookings may not permit changes or may involve significant amendment charges.

1. Changes or Cancellation by Turnkey Holidays or Service Providers

In exceptional circumstances, Turnkey Holidays or its service providers may need to modify, reschedule or cancel part of a travel arrangement.

Such circumstances may include:

• Airline schedule changes
• Hotel availability issues
• Weather conditions
• Natural disasters
• Government restrictions
• Political or civil disturbances
• Strikes or operational disruptions
• Health or safety concerns
• Force majeure events
• Other circumstances beyond reasonable control

Where possible, Turnkey Holidays will assist in providing alternative arrangements.

Any refund, credit or compensation will be subject to the terms and policies of the relevant service providers.

1. Travel Insurance

Travel insurance may be recommended or offered as part of certain travel arrangements.

Customers are responsible for reviewing the coverage, exclusions, limits and conditions of their insurance policy.

Turnkey Holidays is not responsible for claims rejected by an insurance provider.

1. Customer Conduct

Customers are expected to comply with:

• Local laws and regulations
• Immigration requirements
• Airline and hotel policies
• Tour operator rules
• Safety instructions
• Applicable customs regulations

Customers are responsible for any loss, damage, penalty, fine or expense resulting from their failure to comply with applicable rules or regulations.

1. Personal Expenses

Unless specifically stated as included in the confirmed itinerary, customers are responsible for personal expenses including:

• Shopping
• Telephone and internet charges
• Laundry
• Room service
• Alcoholic beverages
• Additional meals
• Tips and gratuities
• Personal transportation
• Medical expenses
• Additional activities
• Excess baggage
• Other personal expenses

1. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, destination information, prices, availability, schedules, hotel facilities and other travel-related information may change without prior notice.

Website content is provided for general information and should not be considered a guarantee of availability, pricing or service delivery.

1. Third-Party Service Providers

Turnkey Holidays works with third-party service providers including airlines, hotels, transport operators, visa processing partners, insurance providers, cruise operators and local tour operators.

These providers operate under their own terms, conditions and policies.

Turnkey Holidays will assist customers in coordinating with such providers where possible but is not responsible for actions, omissions, delays or service failures caused by independent third-party providers, subject to applicable law.

1. Force Majeure

Turnkey Holidays shall not be held responsible for any delay, cancellation, loss or inability to provide services resulting from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government restrictions, strikes, adverse weather, transportation disruptions, technical failures or other unforeseen events.

1. Limitation of Liability

Turnkey Holidays will make reasonable efforts to provide the services confirmed to the customer.

However, to the extent permitted by applicable law, Turnkey Holidays shall not be liable for indirect, incidental or consequential losses arising from circumstances beyond our reasonable control or from the acts or omissions of independent service providers.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

1. Complaints and Customer Support

Customers are encouraged to report any issue relating to their travel services to Turnkey Holidays as soon as reasonably possible so that we can attempt to resolve the matter during the trip.

For issues involving hotels, airlines, transport providers or other third-party suppliers, customers may also be required to follow the complaint or resolution procedures of the relevant provider.

1. Intellectual Property

All content available on the Turnkey Holidays website, including text, logos, graphics, photographs, videos, designs, trademarks and other materials, is owned by or licensed to Turnkey Holidays unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially use such content without prior written permission.

1. Website Usage

Users agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Upload malicious software or harmful content
• Misuse enquiry or booking forms
• Provide false or misleading information
• Interfere with the normal operation of the website

Turnkey Holidays reserves the right to restrict or terminate access to the website where misuse is identified.

1. Privacy

The collection and use of personal information provided by customers is governed by our Privacy Policy.

By using our services, customers acknowledge that their information may be processed and shared with relevant service providers where necessary to arrange and deliver their travel services, subject to applicable laws.

1. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, any disputes arising in connection with these Terms & Conditions or the services provided by Turnkey Holidays shall be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka, India.

1. Changes to These Terms & Conditions

Turnkey Holidays may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.

The updated version will be published on this page. Continued use of our website or services after such updates constitutes acceptance of the revised Terms & Conditions.

1. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Turnkey Holidays

Website: www.turnkeyholidays.com

Email: madhukiran@turnkeyholidays.com

Phone: +91 98802 24869

Business Hours: Monday – Saturday | 09:30 AM – 7:30 PM

We are committed to providing our customers with clear information and professional assistance throughout their travel planning and booking experience.